Billing Terms and Conditions

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Tough Built Garage ("Company," "we," "us," or "our") and the customer ("Customer," "you," or "your"). By accessing our services or purchasing our products, you agree to be bound by these Terms.

2. Payment Terms

2.1 Pricing

• Prices: All prices for products and services are listed in USD and may change without prior notice.
• Taxes and Fees: Prices exclude applicable taxes, duties, or charges unless otherwise specified.

2.2 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express.
• Express Checkout Options: Apple Pay.

2.3 Payment Due Date

• One-Time Purchases: Payment is due at the time of purchase.

3. Invoicing

• Invoice Issuance: Invoices will be issued upon order placement.
• Delivery Method: Invoices will be sent electronically via email to the contact information provided by the Customer.
• Customer Responsibility: You are responsible for ensuring all billing information is accurate and current.

4. Disputed Charges

• Notification Period: Notify us in writing of any disputed charges within 15 days of the invoice date.
• Contact Information: Send disputes to support@toughbuiltgarage.com, including the invoice number and details of the dispute.
• Resolution: We will investigate and resolve billing disputes promptly.

5. Refunds and Credits

• Policy Reference: Refunds or credits are issued according to our Return and Refund Policy.
• Processing Time: Approved refunds will be processed to the original payment method within 5-7 business days.

6. Taxes

• Customer Responsibility: You are responsible for all applicable taxes, including sales tax, VAT, GST, or other similar charges.
• Tax Exemption: If tax-exempt, provide a valid tax exemption certificate at the time of purchase.

7. Billing Errors

• Corrections: Billing errors will be corrected promptly.
• Overcharges: Overcharged amounts will be refunded or credited.
• Undercharges: Undercharged amounts will be invoiced.

8. Payment Security

• Data Protection: All payment information is handled securely following industry standards.
• Payment Processor: Payments are processed via Shopify Payments; we do not store credit card information on our servers.
• SSL Encryption: Transactions are secured using SSL encryption technology.

9. Changes to Billing Terms

• Modification Rights: We may modify these Terms at any time.
• Notification of Changes: Updates will be posted on our website at www.toughbuiltgarage.com.
• Acceptance of Changes: Continued use of our services constitutes acceptance of the updated Terms.

10. Limitation of Liability

• No Liability for Indirect Damages: We are not liable for indirect, incidental, special, consequential, or punitive damages.
• Maximum Liability: Our total liability is limited to the amount paid by you for services in the six months preceding the event giving rise to liability.

11. Governing Law

• Jurisdiction: These Terms are governed by the laws of DE, without regard to conflict of law principles.
• Venue: Any legal action must be brought exclusively in the courts located in DE.

12. Contact Information

For billing questions or concerns, please contact us:

• Company Name: Tough Built Garage
• Address: 351 San Felipe Rd Ste 101 #1005 Hollister, CA 95023, United States
• Email: support@toughbuiltgarage.com
• Phone: 831-353-6927
• Website: www.toughbuiltgarage.com

13. Entire Agreement

These Billing Terms and Conditions, together with our Terms of Service and Privacy Policy, constitute the complete agreement regarding billing matters and supersede all prior agreements.

Acknowledgment

By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.

Effective Date: 12/17/2025 Last Updated: 12/17/2025